Betzest Casino - Pelaajan voitot ilmaiskierrosbonuksesta rajoitettiin.

Hello I got 10 free spins credited from the casino and won 2.91 euros through the free spins and according to their bonus provision I have to wager the 35 times that is 101.85 euros. I implemented that and made a profit of 100.91 euros. I sent documents by email to verify my player profile and to have the money withdrawn. Unfortunately I received this email that my winnings will be confiscated because I allegedly did not keep the bonus, which is actually not true.

Hallo habe 10 freispiele gutgeschrieben bekommen von Casino und durch die freispiele 2,91 Euro gewonnen und laut ihr Bonus Bestimmung muss ich das 35 Mal umsetzen das heißt 101,85 Euro . Das habe ich umgesetzt und habe ein Gewinn erzielt von 100,91 Euro . Ich habe Dokumente per E-Mail hingeschickt um mein Spielerprofil zu verifizieren um mir das geld auszahlen zu lassen. Leider habe ich diese E-Mail bekommen das mein Gewinn beschlagnahmt wird weil ich angeblich die Bonus bedingt nicht eingehalten habe was eigendlich nicht stimmt .

Dear Timandre47,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

"1.1.2 The maximum amount that can be withdrawn from any Free Spins offer is €10."

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Dear Timandre47,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

OK thanks

OK danke

You can close the case

Sie können den Fall schließen

Unfortunately, we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.