Betzerk Casino - Player’s deposit has never been credited to their casino account.

Deposited via Zimpler, left the account but has not entered the casino. A receipt can be found

Dear Tanhug,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your payment provider already?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Ok I'll contact you there now and for the first time

Please let me know about any further developments after contacting the payment provider. Looking forward to hearing from you.

Hello Tanhug,

Have there been any developments since our last conversation, please? 

Everything OK

Thank you, Tanhug, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Everything OK

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tanhug, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela