The player from Belgium has requested two withdrawals of 5000€ and 2000€ on October 28 and 29, respectively, but they have not been processed within the required five working days. Despite contacting support multiple times, the status has not changed, and she fears prolonged delays based on other users' experiences.
Betzard Casino - Player's withdrawals are delayed.
Amount: €7,000
Betzard Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 8h 52m 14s
Case summary
15 hours ago
Public
Public
18 hours ago
I requested 2 withdraws. One of 28th of october 5000 and on the 29th of october one of 2000 euro.
According to Belgium law every casino(online and at location) must pay the winnings within 5 working days. Today is the fifth and still the status of both withdraws have not changed. Everytime I contact the support agents they tell me the same story, we are working on it, but you need to be patient. We can not tell you how long it will take.
For now the status of both withdraws have not changed, but looking at the reviews, I am afraid I might face the same issues as some users and waiting for weeks or months.
Public
Public
15 hours ago
Hello familiealh88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betzard Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request, regardless any of your local laws.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
