Betzard Casino - Player's withdrawals are delayed.

I requested 2 withdraws. One of 28th of october 5000 and on the 29th of october one of 2000 euro.

According to Belgium law every casino(online and at location) must pay the winnings within 5 working days. Today is the fifth and still the status of both withdraws have not changed. Everytime I contact the support agents they tell me the same story, we are working on it, but you need to be patient. We can not tell you how long it will take.

For now the status of both withdraws have not changed, but looking at the reviews, I am afraid I might face the same issues as some users and waiting for weeks or months.

Hello familiealh88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betzard Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request, regardless any of your local laws.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Firstly thank you for the fast reply!

1) account was verified last Monday and after that on the same day I requested the first withdraw of 5000 euro.

2) 100% real money. I put in at least 1400 euros of my own money to achieve the winnings of 7000.

3) last time was today asking them for a status update. They were not able to give me one. I reminded them of the law in Belgium about the 5 days and they friendly said that they hope I would be more patient with them.

Today is day 6 and status still has not been changed.

Some great news. Today I received the first cashout! I honestly did not expect it while reading other complaints and reviews.

I hope my experience will help others that Betzard is indeed trustworthy!

Now waiting for my second payment, I had to request that one again due to the daily limit.

Today I received the final payment. Complaint can be closed and feel free to share my experience with others.

Dear familiealh88, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru