Betzard Casino - Player’s withdrawal has been delayed.

I have a complete withdraw through bank wire transfer since 24-10.i have never seen money in my bank account.My account is fully verified.Their time frame is 5 bussiness days.the time frame already passed.I have asked them a transaction id to check the problem with my bank.they didnt sent anything.Live chat always asks me to be patient andsays that the relevant department is investigating the case.Same fake stories casinos always say.In the past,whenever i asked for bank wire transfer from other casinos,money arrived within 2 days.Here,i have no response from anyone.i have contacted my bank and they told me that i have no pending withdraw.

Dear aivas2003,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.