Betzard Casino - Player’s withdrawal delayed due to duplicate account claim.

Dear casino guru,

i had a 30 free spins bonus i was able to make with luck 1300 and i played further with that money. But the first problem started with my deposit with ethereum. The live support stated that it was lost in the blockchain because the amount that i sended was to low. But that was not right i also have multiple screenshots from the site with that amount that i needed to send. Today i received a message that my bonus money that i made is substracted because of a duplicate account. I dont get that because this is my only account also my account is verified that was also taking so long and then receiving this message from the casino is very strange. Yesterday i made another deposit but this time with my bankaccount and now its on my account. And i still cant withdrawal

Hello Strictleyyzz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betzard Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did the casino provide any kind of evidence of duplicate accounts? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Nick,

Hi, when i had those bonus winnings on my account it was verified the first time. They said also you need do deposit to make those winnings belong to you. I did that the first time with Ethereum and they said my deposit was lost in the blockchain what is really strange. It was a deposit for 20 eur. After that i made a second deposit the next day with my bankaccount and had to verify my profile again. But my winnings where cancelled and substracted due a duplicate account. But there is no evidence. I also said how can my account be an duplicate it’s verified again for the second time.

Kind Regards,

Nabil

21-6 first verify

23-6 second time the profile was verified

And yesterday was the last time i chatted with betzard about the duplicate and my most deposit

Hello Strictleyyzz,

Is there any conversation regarding the duplicate accounts which you can forward to nikolas.b@casino.guru?

Also I would definitely recommend not to deposit anymore until the issue with the duplicate accounts and the withdrawal isn't resolved.