The player from Egypt had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. After our team had advised the player to wait for at least 14 days after requesting the withdrawal and to cooperate fully with the casino, the player reported that the issue had been resolved by the casino's accounting team and the withdrawal had been received successfully. Consequently, we had marked the complaint as resolved in our system.
BETWINNER Casino - Withdrawal of player's winnings has been delayed.
Amount: 2,950 EGP
BETWINNER Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
BETWINNER Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Dear sheriftoukhy,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
This is to update you that my issue got resolved by this team accounting@betwinner.com while info-en@betwinner.com are still asking non sense questions
WITHDRWAL WELL RECEIVED THAT CASINO GURU 🙂
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1 year ago
Dear sheriftoukhy,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
