HomeComplaintsBETWINNER Casino - Withdrawal of player's winnings has been delayed.

BETWINNER Casino - Withdrawal of player's winnings has been delayed.

Amount: 2,950 EGP

BETWINNER Casino
Safety Index:Below average
Submitted: 19 Nov 2023 | Resolved : 21 Nov 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Egypt had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. After our team had advised the player to wait for at least 14 days after requesting the withdrawal and to cooperate fully with the casino, the player reported that the issue had been resolved by the casino's accounting team and the withdrawal had been received successfully. Consequently, we had marked the complaint as resolved in our system.

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1 year ago
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 year ago

Dear sheriftoukhy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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1 year ago

This is to update you that my issue got resolved by this team accounting@betwinner.com while info-en@betwinner.com are still asking non sense questions


WITHDRWAL WELL RECEIVED THAT CASINO GURU 🙂


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Public
1 year ago

Dear sheriftoukhy,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru

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