HomeComplaintsBETWINNER Casino - Player’s withdrawal has been delayed.

BETWINNER Casino - Player’s withdrawal has been delayed.

Amount: 8,746 INR

BETWINNER Casino
Safety Index:Below average
Submitted: 08 Oct 2020 | Case closed : 18 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from India tried to withdraw his winnings, but he keeps receiving an error message. The complaint was rejected as we did not receive answer from the player.

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4 years ago

I am looking to withdraw my 8270 INr from betwinner sports account but I am unable to withdraw as they repeatedly sending rejected by operator.


It's not true.


I have used same method to withdraw my amount which I have used for Deposit which is Credit card.


Now I Am trapped.


No one is responding and even they all are saying me to deposit more by another method and again same problems are happening.


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4 years ago

Dear Ankit,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Did you pass the KYC verification? Have you ever made a successful withdrawal?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Kristina


I have already sent my documents for KYC and it's my first withdraw.


They are also approved my withdrawal request then after some time they reject it with the reason Operator rejected.. payment processing error.


Kindly do the needful.


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4 years ago

Thank you very much Ankit for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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4 years ago

I would like to ask Betwinner Casino to join us and help us resolve the player's issue.

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4 years ago

We still haven't receive any answer from the casino. If we won't receive any respond within the next 7 days, we will be forced to close the complaint as "unresolved" which could lead to casino's rating deduction.

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4 years ago

Unfortunately, the casino did not respond to us, so we will be forced to close this complaint as "unresolved" which could lead to casino rating deduction. Both sides can reopen the complaint anytime.

Best regards,

Nick

Casino.guru

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4 years ago

Dear user, please provide us with your player ID.

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4 years ago

The complaint was reopen by the casino's request. We are now waiting for the player to respond.

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4 years ago

Dear Ankit,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

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4 years ago

We are now rejecting the complaint as the player did not respond to us.

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