HomeComplaintsBETWINNER Casino - Player’s winnings haven’t been credited.

BETWINNER Casino - Player’s winnings haven’t been credited.

Amount: €800

BETWINNER Casino
Safety Index:Below average
Submitted: 30 Nov 2020 | Resolved : 15 May 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Greece inquires about his missing winnings. We rejected the complaint because the player didn't respond to our messages and questions. The player later reopened the complaint to confirm that the issue was resolved.

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3 years ago
Translation

The € 800 I won from the casino has not been credited

Automatic translation:
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3 years ago

Dear Θωμας,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and describe what happened in more details? Did you win and the amount wasn’t credited to your casino account? Or did you request a withdrawal, but you haven’t received your funds yet?

Looking forward to hearing from you.

Best regards,

Kristina


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3 years ago

Dear Θωμας,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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1 year ago

Θωμας confirmed that the issue was resolved, therefore we marked this complaint accordingly.

Edited by a Casino Guru admin
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