The player from Greece inquires about his missing winnings. We rejected the complaint because the player didn't respond to our messages and questions. The player later reopened the complaint to confirm that the issue was resolved.
Dear Θωμας,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and describe what happened in more details? Did you win and the amount wasn’t credited to your casino account? Or did you request a withdrawal, but you haven’t received your funds yet?
Looking forward to hearing from you.
Best regards,
Kristina
Dear Θωμας,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.