Betway Casino - Player’s deposit refund is delayed.

Hi I signed up to this casino and after speaking to gamstop I asked them to return my deposits and they haven't

Dear Candice,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betway Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Since when do you have an active Gamstop registration?

When have you created your casino account and when have you made deposits to the casino? When have you requested a refund of your deposits from the casino? Has the casino responded to your requests?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Been with gamstop for a year

made deposits last week

Requested refund last week they replied and said they are not refunding it

I am sorry to hear that. Would you please send me your Gamstop registration and send me the reply you received from the casino? Please send the information to my email at tomas@casino.guru

Sent

Thank you for your message, Candice.

I've received your Gamstop registration, however, I would like to ask you to send me any mail you received from the casino where they justify their decisions to deny you the refund, please.

I'll await your message.

Dear Candice,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.