Betway Casino - Player's deposit never credited to the account.

I deposited 1500Rs in the month of May,2023.

They never credited my money.

Even after complaining 100 tines they never credited my money.

They just said it'll take some time to credit the money.

Since may my money is lost.

I request to please help my money back.

I have shared the deposit screenshot with them also but still they are not crediting my money .

Please help me.

Dear Harsheet99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi,

I have successfully sent you the email of the receipt.

Please check and revert back.

The casino is asking for time since the past 4 months.

They simply say we need more time to find out.

We appreciate you providing your payment receipt, Harsheet99. To establish concrete evidence that your deposit was not refunded to your account afterward, could you kindly send us your bank statement spanning from the date of your deposit to the present day? This will help us thoroughly verify your claim.

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.