Betway Casino - Player’s deposit has not been credited to his account.

Almost 34 day complete still deposit money not credited in balance neither refunded in my bank account

I already send latest statement of my bank account

And they also accept that some technical problem it's cut from bank but not be added in balance

I m still trying to contact them

But now couple of days they didn't response in live chat

I can't understand that in this minor problem what the bigg issue that they can't solve in 33 day already done

Username -H****

Payment via UPI To

Designer walls

Amount 4000

Dear veermj1212,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Veronika

thanks for helping out me

it's refunded in my bank account 10/05

After this mail i go to bank and talk about my problem and they show me that it's refunded.

Full amount Refunded

So my Apology to U and Betway

I now fully satisfied

Dear veermj1212,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru