The player from India is experiencing difficulties withdrawing their winnings due to an alleged self-exclusion. We rejected the complaint because the player didn't respond to our messages and questions.
My account has ben slef excluded without my knowledge n after baning my account they r sending me mail to tell me tht my account has been ban pls help me to understand tht
Dear tenzinsangpo12,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with the casino? Could you please advise if you have self-excluded yourself from any other casino in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela