Betway Casino - Player has tried to activate a promotional offer.

I live in Japan and access from Japan

He was told that the system was considered to be accessing from Germany and that the campaign could not be applied.

The casino told me that I couldn't do anything because I couldn't delete cookies and cache, and log in again.

Dear Ryu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

I would like to ask you for a confirmation, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. Could you please advise if you have deposited any funds into your account or you’ve tried to activate a No Deposit bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have deposited 30 euros.

I don't use any VPN.

Could you please advise which exact bonus you have tried to redeem and if you played already any of your deposited funds, or they’re still untouched inside your account? Thank you in advance.

Dear Ryu,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Sorry for the late reply.

All used

Thank you, Ryu, for your reply. I’m afraid we can’t do much to help you if you have played your deposited funds already. For future references, I would suggest contacting the casino support before placing any bets if a promotional offer hasn’t been applied or activated properly.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Thank you for your advice.

> We recommend contacting Casino Support before making a bet.

Of course, when I contacted support before betting, I was suspected of being accessed from Germany.

After that, the casino contacted me that I couldn't do anything, so I gave up and gave up.

The match I want to bet on has begun, so I bet.

I don't need any further help, but I've reported it for future players.

thanks

I’m very sorry, Ryu, that we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future.

Additionally, since this was sports betting related matter, I have to point out that we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of a dispute.

Unfortunately, we are forced to reject your complaint. Thank you for your understanding.