HomeComplaintsBetway Casino - Player can't access the website and withdraw his funds.

Betway Casino - Player can't access the website and withdraw his funds.

Amount: 270,000 INR

Betway Casino
Safety Index:High
Submitted: 09 Apr 2024
Case opened Current status

Waiting for Casino Guru to reply

1d 23h 9m 6s

Case summary

5 days ago

The player from India is unable to withdraw his funds from the casino. Despite numerous attempts at contact over several months, she has received no response and can no longer access the website.

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3 weeks ago

I kindly request that you withdraw the amount I deposited on your website. Despite multiple emails over the past few months, I have not received any response from your team, and now I am unable to open website in India.

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3 weeks ago

Dear crypto,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betway Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you contacted the casino at enquiries@betway.com ? With what result?
  • When have you made a withdrawal request, or when have you made the deposits in the casino?
  • Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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3 weeks ago

I am unable to access the Betway website in India due to restrictions. Despite sending an email, I have not received any response regarding this issue.

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2 weeks ago

Hi Team,


Could you please provide Me an update

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2 weeks ago

Could you please share your attempts to communicate with the casino? Send the recent emails you sent to the casino to my email at tomas@casino.guru

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1 week ago

Hi Thomas,



Thanks for your response and sorry for late reply


Dropped an email to your email I'd please find the email

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1 week ago

Have you requested a withdrawal of your winnings before your account has been closed?

Have you accumulated your winnings with the help of a bonus?

Do you have any records off making deposits in the casino?

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5 days ago

Hi Toma's,



I was request my winning amount before my account close


I didn't accept any bonus there is no bonus


Yes upi transaction

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