The player from Mexico had been playing at the casino and consistently landed on the same spot, 'Jocker Fruits', on the Golden Wheel, which rarely yielded wins. We requested more details and screenshots to understand the issue better. The player provided screenshots but determined that we could not influence how the casino offered bonuses or compel them to offer another bonus, leading to the rejection of the complaint.
Betway Casino MX - Player unhappy with repeated Golden Wheel results.
Amount: ??
Betway Casino MX
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
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4 months ago
Translation
I've been playing at this casino for a while now, and for about 15 days, the Golden Wheel (daily free spin) has been landing on the same spot (Jocker Fruits). It's a game that rarely gives you even the slightest chance to win pennies, and it's disappointing.
Automatic translation:
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4 months ago
Dear Florarmenta71,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Betway Casino MX. I’m afraid I will need more information regarding your problem.
- Please could you elaborate?
- Feel free to submit screenshots that would explain the problem.
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I will be waiting for your reply patiently.
Best regards,
Tomas
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4 months ago
Translation
Geacias, I will be taking a screenshot in the following days, since it is a free daily spin.
Automatic translation:
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4 months ago
Thank you for your reply.
I am sorry but you haven't explained the issue in a way we understand how we may assist you.
Please let me know the details of the issue, otherwise, we'll reject your complaint.
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4 months ago
Translation
I send screenshots 
...yesterday it was the same but I didn't take a screenshot
Automatic translation:
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4 months ago
Thank you Florarmenta71 for your reply.
I am afraid we won't be able to help. We can't influence a way in which the casino offers bonuses, or compel casinos to offer you another bonus.
Due to this reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
