Betway Casino MX - Player hasn't received promised bonuses.

I'm having issues because it's assumed that they offer you weekly free spins and bonuses at the casino if you deposit upwards of 250. Yesterday, while checking my progress, I noticed I had earned 30 free spins and a 100 casino bonus... These apply to 5 slot machines... however, they have not been credited, nor has the bonus, and since it's Monday now, I can no longer see the spins or bonus I had earned due to my progress (the amount of deposits).

Dear andreuanamario,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

It's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate some type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

Dear andreuanamario,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.