The player from Spain had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
Betway Casino ES - Player’s account has been blocked.
Amount: ??
Betway Casino ES
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Betway Casino ES has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
My account is closed for no reason. If you lose your money you are welcome but if you start earning and withdraw profits they close your account, they are not interested in you as a client. Totally abusive on his part and the players are without rights, it is an injustice!
Automatic translation:
Public
Public
2 years ago
Dear Bahia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello, they do not withhold funds from me because they give me 10 days to be able to withdraw.
Automatic translation:
Public
Public
2 years ago
If no funds are being held by the casino, I'm afraid we won't be able to help you to reopen your account as casinos, in general, have the right to discontinue their cooperation with players for any reason. I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
