Betvistas Casino - Player’s winnings haven’t been received yet.

I've trusted in the information descrived in the Betvistas Casino Review section and it says: "We have found no relevant complaints about this casino.", but it looks like the Casino is a Scam.

I've made all the steps required and I made a couple of deposits.

Then I've tried to whitdraw my balance whit no lucky.

There is not place to complain about this on the Casino's site.

I hope that you @CasinoGuru could help me on this matter.

Thanks.

Dear RickRichard5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear RickRichard5,

Have you received your withdrawal from the casino yet?

Sorry, I see that I put the complaint in the wrong casino since they have a very similar name.

The casino in question is the BetVistas casino https://es.casino.guru/betvistas-casino-resena

What should I do? The casino hasn't paid me yet.

There is an ongoing discussion in the Forum https://es.casino.guru/betvistas-casino-resena

Thank you.

Thank you for your reply, RickRichard5. I changed the casino to Betvistas Casino.

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear RickRichard5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon Kristina

Answering your questions:

Have you made any successful withdrawals before?

No.

Could you please confirm that you have passed the KYC verification?

They do not answer.

Have you accumulated your winnings with or without an active bonus?

Without active Bonus, I deposited money on the page.

I couldn't contact anyone at the Casino.

Pending transactions are from 2024-01-05.

And I don't think they will attend to them.

Thank you very much, RickRichard5, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear RickRichard5,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Betvistas Casino representative to join this conversation.

Dear Betvistas Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Betvistas Casino has not paid my winnings.

I deposited money 2 times following your requirements, played, made profits and can't make any withdrawals. I have not made any winnings and there is no way to communicate directly with anyone at the casino by any means.

The Casino has not given any reason, in fact there is no way in which you can contact anyone at the casino.

There is a Telegram group to which they direct you for any clarification https://t.me/spinblizbot But it is only a Bot that is not of much use, in fact the same bot tells you that if you want to return to the page and the place where It takes you to another site that is exactly the same, just with a different name https://www.spinbliz.com/#/ but it is the same page and in fact it sends you to the same Telegram channel.

In fact, there is also a Facebook page on the Telegram channel https://www.facebook.com/groups/1727197630908722 in which several people have complained about payments that never arrived for anyone. On that FB page you can't talk to anyone either, but recently on January 6, an Admin of that page posted a comment related to the complaints, in which they say in English that please stop posting things about a foreign casino that doesn't have what to do with them.

"Adam Palmer Admin Top Contributor

For people who keep posting about some foreign casino spinbliz this page is Spin Blitz a UK gambling page, it's nothing to do with any South American casino?

No one here can help you with any casino issues.

This page is not spinbliz! It's Spin Blitz. It is not the same."

So it is in no way possible to contact anyone from Betvistas. Everything seems to be a scam.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear RickRichard5,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach.

If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka