The player from India had deposited 10,000 INR in a casino and won 600,000 INR, but subsequently, his account was locked. The Complaints Team had reached out to the player for additional information to fully understand the situation but the player failed to respond. Consequently, we could not investigate further and the complaint was rejected.
Betvisa Casino - Player's account locked after winnings.
Amount: 10,000 INR
Betvisa Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
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Public
Public
1 year ago
Dear p2619126,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Did you pass the verification before the casino blocked you?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
