The player from India had deposited 10,000 INR in a casino and won 600,000 INR, but subsequently, his account was locked. The Complaints Team had reached out to the player for additional information to fully understand the situation but the player failed to respond. Consequently, we could not investigate further and the complaint was rejected.
Betvisa Casino - Player's account locked after winnings.
Amount: 10,000 INR
Betvisa Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
12 months ago
I have deposit 10000 INR I win 600000 INR rupees automatically locked account betvisa is fake website please don't play this website guru casino i rqst you please remove this website your website
Public
Public
12 months ago
Dear p2619126,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Did you pass the verification before the casino blocked you?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
