BetVili Casino - Player’s struggling to complete account verification.

how long does betvili casino take to confirm the game account i've been waiting for now for about a week, it would be nice to get my 800e withdrawn from there.

Dear eemelike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Do I understand correctly that you have sent both documents (Proof of Address and the Proof of Deposit) but they were not verified yet?

Yes you are right.

Thank you very much, eemelike, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Eemelike!

From now on, I will be taking care of your complaint. I would like to invite BetVili Casino's representatives into this complaint's thread in order to help us resolve the issue.

i just noticed that my game account had been verified but the withdrawal is not successful at all.

We would like to ask BetVili Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello,

Firstly we would like to apologise for the delay in the past weeks, but we had some major technical issues and we were not able to assist our players.

Regarding this case, player does not have any withdraw pending because his account is not verified, therefore he cannot request the withdrawal.

Our last communication with the player was on Tuesday, where we asked from him to send proof of identity picture ( in this case passport picture) not selfie.

Player has not contacted us and has not provided yet the requested document.

Hello eemelike!

I would strongly suggest that you would follow BetVili Casino's instructions and request to pass your KYC procedure in order to receive your winnings. Please understand, that KYC is a very important process on your way to receive your winnings.

Hello,

Player sent us the documents, we are checking the KYC and if everything will be correct, his account will be approved.

Hi betvili my account has been verified and everything is fine, thanks to casinoguru also betvili.

Hello eemelike!

I am glad to see that your verification is successfully finished!

Please, let us know when you'll receive your winnings and we will close the complaint as 'resolved'.

Hello,

Player proceeded with the withdrawal, and the funds will be sent as soon as we finish doing our checks.

There are still no gains come said that it takes 48 hours to accept the withdrawal but now it has been a week too I also contacted on Saturday and asked about why it takes but not answered anything ..

Hello,

We apologize for the delay, we are still waiting for checks from our provider.

Your withdrawal will be approved, as soon as we receive answer from them.

Hello,

Your withdrawal has been processed, please check your Skrill account.

Hi the money came to my Skrill account, please.

Hello eemelike!

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.