Betvictor Casino - Player's money confiscated due to location restriction.

I deposited $1000CAD at Betvictor like a normal deposit. Immediately after they took my money, I was booted from the site, and now I only get a message that my location is restricted, and I can even log into my account or get my money back. This seems very suspicious.

Dear jabergeron07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you confirm whether your account has been successfully verified previously?
• Have you directly contacted the casino for assistance at help@betvictor.com?

If there’s any relevant communication, please forward it along with your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear jabergeron07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.