The player from Germany is facing a phone call from the casino to fully verified the account. All the required documents for KYC have been sent and approved already. Player’s complaint has been resolved successfully.
Bettilt Casino - Player’s questioning verification process.
Amount: €600
Bettilt Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
I won € 600 yesterday in the casino area!
Uploaded my documents to verify them, they were confirmed an hour later!
Now what I am told I have to survive a call and answer questions to receive a payment, what kind of nonsense is that ?! I have never heard of a casino calling you!
In live chat, my questions are never answered exactly and my payout is never dealt with, it seems to me that the casino wants to pay out my honestly won € 600!
ask for your help
Automatic translation:
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3 years ago
Dear Isco,
Thank you very much for submitting your complaint. I understand that it might sound strange, but please understand, it is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but a phone call is not unusual. I recommend you fully cooperate, arrange the time for a phone call when it’ll be convenient for you, if possible, and don’t miss it. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Unfortunately, it is not possible to make a fixed appointment with them regarding the call, they only say sometime between 6 and 8 p.m., I am curious what will be asked and whether the payment will take place afterwards
Edited
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3 years ago
Dear Isco,
You could be asked details from your Game and Depositing history and to confirm your Personal information. It’s a standard procedure. I wish you best of luck and will be waiting for your update patiently.
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3 years ago
Translation
Yesterday I was promised that I would get the call in the evening, then where the call did not come I asked again and suddenly it was said that the call does not come today!
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Automatic translation:
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3 years ago
Thank you very much for your update Isco. I will be waiting for your confirmation that you received your winnings patiently. I truly believe it’s only a matter of time before you’ll receive your withdrawal.
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3 years ago
Translation
My money has been paid out and has already been credited to my account!
many thanks for the help
Edited
Automatic translation:
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3 years ago
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Isco for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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