The player from India had deposited 15000 INR on May 21st, and the amount was debited from his account. However, the casino's customer support claimed they had not received the funds, despite the bank and Google Pay confirming the transaction's success. We requested additional information from the player to fully understand the issue. The player later confirmed that the issue had been resolved. Consequently, the complaint was marked as resolved.
Bettilt Casino - Player’s Deposit not reflected in Casino Account.
Amount: 15,000 INR
Bettilt Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Bettilt Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
I have deposited a 15000 INR on 21st may amount has debited from my account and bettilt customer support saying amount not received. I contacted bank staff they said transaction is successful and I contacted Google pay customer support they said payment successful. Please help me to solve this issue
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5 months ago
Dear kishor271993,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise if it was your first deposit in this casino?
Additionally, please send me your deposit history and any relevant communication between you and the casino. My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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5 months ago
Thank you for your reply, kishor271993. I’m very sorry but you haven’t provided all the required information. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
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5 months ago
Dear kishor271993,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Dear kishor271993,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
