HomeComplaintsBettilt Casino - Player's account has been closed.

Bettilt Casino - Player's account has been closed.

Black points: 493

Amount: €690

Bettilt Casino
Safety Index:Low
Submitted: 29 Aug 2020 | Unresolved : 14 Apr 2023
Unresolved Our verdict

Insufficient evidence from casino

UNRESOLVED

Case summary

1 year ago

Player's account has been closed due to opening multiple accounts.

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4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago

Dear Bruno,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we move forward. Can you advice if the casino still hasn't send you any proof of duplicate account? Did you verify your account? Also please, if you have any other proof or relevant conversation with the casino regarding the case send it to nikolas.b@casino.guru. Thank you in advance for your reply.

Best regards,

Nick

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4 years ago
Translation

It is not true, I never had another account, if I have proof, if the other account also belongs to me then you can show me the account with my data and verified with my documentation.

They cannot, at the time of paying, claim that there is another account and simply not pay.

Also did they check my account before I started playing, if I had another account they certainly wouldn't, or do they have a disabled verification method?

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4 years ago

Thank you very much Bruno for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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4 years ago

Hello Bruno,

I looked at your complaint and will do my best to help you. I would like to invite Bettilt Casino into this conversation. Please, send me some relevant evidence to my email: viliam.v@casino.guru that this player had multiple accounts.

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4 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago
Translation

Isn't the data mine? Isn't that my account? I authorize them to show, the IP could already be the same, besides not being fixed, I have this service provider for about 6 months and I can prove it. How long does this second account have? I prove that the IP could never be the same and that what they are claiming is false. I show evidence, you also have to prove

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4 years ago

Dear Bruno,

thank you for emails which you provided but I'm afraid we have nothing to investigate in this case. Casino refused to provide relevant evidence of having multiple accounts, they've just sent what you can see in complaint.

I would like to recommend to contact Curacao gaming authority for further investigation. You can write them an email here: certria@gaminglicences.com.

Please, let me know the result of communication with Curacao. My email: viliam.v@casino.guru

Thank you for understanding.

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