The player struggles to withdraw his money for unknown reason. The complaint was resolved as the player received his money.
Deposited with master card there is no option to withdraw to any debit card tried bank transfer rejected
Hello mattywilson44,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betti Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Dear mattywilson44,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.