HomeComplaintsBetti Casino - The player struggles to withdraw his money.

Betti Casino - The player struggles to withdraw his money.

Amount: £100

Betti Casino
Safety Index:Above average
Submitted: 20 Dec 2022 | Resolved : 09 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player struggles to withdraw his money for unknown reason. The complaint was resolved as the player received his money.

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2 years ago

Deposited with master card there is no option to withdraw to any debit card tried bank transfer rejected


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2 years ago

Hello mattywilson44,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betti Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear mattywilson44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Thanks for your reply I have resolved the problem and been paid by bank transfer not a recommended casino took 3 weeks thanks

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1 year ago

Thank you mattywilson44 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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