The player from the UK isn’t satisfied with the casino’s services. The complaint was rejected because the player didn't respond to our messages and questions.
Betti does not comply with any UK legislation.
No responsible gaming reminders.
Allow withdrawal cancellations
purposely delay any withdrawals for this reason
Do not allow withdrawals to a card
Allow you to buy features in breach of UK regulations
Card payments made to casino payee name shows as different personal names each time
Dear Button31,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience, however, you must understand that you decided to play in a casino licensed by Curacao, therefore you cannot expect the same treatment as in casinos licensed by UKGC.
I can only recommend you do better research next time and play only in casinos licensed by the UKGC to get the best (and expected) experience.
Please let me know if there is anything else I could help you with, otherwise, I will be forced to close your complaint.
Thank you in advance for your reply and understanding.
Best regards,
Kristina
2 withdrawels still pending
account fully verified
stated 24 hours, then 48 now cannot give timesscales
also noticed card transactions are to random people in Nigeria and random companies
Thank you for your reply, Button31. Could you please clarify when exactly you requested these withdrawals? Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?