HomeComplaintsBetti Casino - Player hasn't received his funds.

Betti Casino - Player hasn't received his funds.

Amount: €1,060

Betti Casino
Safety Index:Above average
Submitted: 14 Dec 2023 | Resolved : 19 Dec 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

11 months ago

The player from Germany had been informed of a refund of 1060 Euros. Despite being told the funds had been transferred, they did not appear in the player's account within the specified time. Although he had provided alternative banking details and sent a bank statement, the casino continued to postpone the issue. The player later confirmed that the refund had been completed and we marked the complaint as 'resolved' in their system.

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11 months ago
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11 months ago
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This post has been made private by Casino Guru, as requested by the player.

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11 months ago
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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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11 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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11 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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11 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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11 months ago

Dear hschlue88,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru

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