The player from Germany had been informed of a refund of 1060 Euros. Despite being told the funds had been transferred, they did not appear in the player's account within the specified time. Although he had provided alternative banking details and sent a bank statement, the casino continued to postpone the issue. The player later confirmed that the refund had been completed and we marked the complaint as 'resolved' in their system.
Betti Casino - Player hasn't received his funds.
Amount: €1,060
Betti Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Betti Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Dear hschlue88,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
