Betti Casino - Player claims that payment has been delayed.

hi I hit the winning of €800 and they are messing me about I got to email stating the my withdrawal been approved but the money goes back in to my account when i ask them for a reason they saying we get back to u and that been 3days

Dear tofailkhan20,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

yes I get an email that it’s approved but then it cancelled and returned in to my Betti casino app I had a reply from them to try it again so I have it pending now so hopefully I get it but yeah gonna wait 14 days and then contact u if not received and yes im fully verified with them

It’s got cancelled 3rd time and now they are saying I have to open an new bank account for my winnings this shouldn’t be allowed all this stress just for my winnings

no problem wen I deposit with the account

Opened a new Monzo account got it verified by them but same problem I don’t understand why so hsrd

Dear tofailkhan20,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I lost all the money they weren’t gonna pay me it’s a scam it’s was okay wen I deposit

Dear tofailkhan20,

As you have lost your balance, we can't do anything with the initial issue.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Nick