The player's deposit was not credited for unknown reason. The complaint was resolved as the player received his money.
Betstro Casino - The player's deposit was not credited.
Amount: €500
Betstro Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
Betstro Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Today, as a new customer, I made a first deposit of EUR 350 via bank transfer (Volt), but the amount was not credited to my player account. I was of the opinion that I might have done something wrong with the deposit and then deposited another EUR 150 via bank transfer (Volt). Again, the amount was not credited... Both amounts were charged to my bank account, a total of 500 EUR, but my player account still has no credit... Live support is not available, support has been emailed but no response yet. However, the comments I have read so far are starting to make me a little queasy and I would like my money back.
Automatic translation:
Public
Public
1 year ago
Dear ll_Turbo_ll,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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Public
1 year ago
Dear ll_Turbo_ll,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
