Betstro Casino - Player bets at multiple casinos despite self-exclusion.

I have been allowed to play at Betstro, BetNflix, Betsamigo, Yugibet, Svenplay, Foggybet, Nuckleonbet, Wallacebet casinos even though I was banned from OneStep casino on 20.09.2022 and since then I have played at the above mentioned casinos and deposited thousands of euros. Is it possible to ask for the money back?

Dear Imjjj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betstro Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Betstro Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Olen pyytänyt

Dear Imjjj,

Please forward your self-exclusion request you sent to Betstro to nikolas.b@casino.guru.

Dear Imjjj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.