HomeComplaintsBetstarexchange Casino - The player's withdrawal is delayed.

Betstarexchange Casino - The player's withdrawal is delayed.

Black points: 82

Amount: 22,000 INR

Betstarexchange Casino
Safety Index:Above average
Submitted: 16 Jun 2022 | Unresolved : 25 Oct 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from Germany had been waiting for a withdrawal to be processed for more than a month before submitting the complaint. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Hello lalappag1984,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstarexchange Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 years ago

Thanking you sir for your reply I hope you have to solve this issue

I am verified account sir since one month and i use the real money for playing and i contacting daily betstarexchange website but they said that was successful transaction please solve issue sir

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2 years ago

I am verified user sir and i used real money for playing not bonus used I contacting daily but they people said that was successful transaction please credit to my bank account sir

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2 years ago

Thank you lalappag1984 for all the details. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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2 years ago

Hello, lalappag1984,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Betstarexchange Casino's representative to join this conversation and participate in the resolution of this complaint.

 

Dear Betstarexchange Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

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2 years ago

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

Betstarexchange did not respond and cancelled their license

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2 years ago

Dear lalappag1984,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

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