Betstarexchange Casino - The player's experiencing an unspecified issue.

I have suffered loss of 1500 last week i.e from 01st August to 7th August, but customer care telling that am not eligible, i have sent proof also but also they are telling that am not eligible and they are also not mentioning for what reason am not eligible. Kindly solve

Dear nishchai,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Betstarexchange Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Sir there is one option that if we suffer loss in particular week then we will get loss bonus that is 10% of net loss. Every week i was getting earlier if i suffer loss. But last week i suffered 1500 loss in bets so i need to get 150 Rs as loss bonus. But betstar didn't give loss bonus, they are telling am not eligible for last week. If i ask the reason also then they are not telling reasons and telling only that im not eligible

Can you please forward your betting history and any communication with the casino to nikolas.b@casino.guru?

Sure i will send all the details kindly check my deposit and withdrawal and casino bets

I would like to ask Betstarexchange Casino to join us and help us resolve the player's issue.

I need peeper sollution

We haven't receive any respond from the casino yet. We will try to contact them by other way in order to receive a respond from them.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Is this the service you are giving? I didn't get any response from anyone

The complaint will be now closed for the above mentioned reason.

Now what to do?