Betstarexchange Casino - The player's deposit did not arrive.

Hi casino guru. I have deposited 39000 thousand amout is deduct from my back account but it's reflecting I sent screenshot and charging everything but no repair from the casino team

Kindly help

Hello Lokeabhi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstarexchange Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you make the deposit? What payment method did you use? Did you contact the casino with this issue and did you forward them the payment confirmation?

Looking forward to your answer.

Regards,

Nick

Sorry it's not 39000 thousend it's 34000 not reflecting casino account

I tranfer the money throw phone pay on 17th due to technical issue amout not transferred and yesterday amout tranfer but not reflecting and yesterday night also 9000 tranfer throw phone pay amout is deduct that amout also not reflecting I am contacting throw whts up yesterday night onwords I am receiving we will chek and update we will chek update but noting is updated

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino

Best regards,

Nick

Dear Lokeabhi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.