Betstarexchange Casino - Player’s withdrawal has been delayed.

Sir on 15th i have deposited 15000 and i just played 1600 and won 14000 extra. So total 28500 given withdrawal. But they kept hold withdrawal for the reason i have not played 75% of deposit amount. So today means 17th they added back to my gaming wallet. Out of which i have played 12000 bets and given withdrawal of Rs12000 and 20000. But now also they kept hold and telling i have not played 75% of deposit amount. But i have played 80% of my last deposit. I will share all the conversation and transaction and betting details. Kindly help.

Dear rajendranayakjain,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Sir its about their unfair method

Thank you very much for your reply, rajendranayakjain. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear rajendranayakjain,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.