HomeComplaintsBetstarexchange Casino - Player’s deposit has never been credited to his account.

Betstarexchange Casino - Player’s deposit has never been credited to his account.

Amount: 5,000 INR

Betstarexchange Casino
Safety Index:Above average
Submitted: 12 Jun 2023 | Case closed : 06 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player has deposited money into his account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

I hv deposit amount of 5000 inr from 8 days they r not updating the amount to my wallet I hv shared the screen shot to customer service and watsapp service just they taking time not updating plz help me out it's very big amount to me thank u 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

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1 year ago

Dear printersjs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

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1 year ago

Dear printersjs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Ok

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1 year ago

Do I understand correctly that you are no longer interested in proceeding with this complaint?

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1 year ago

Dear printersjs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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