The player from India reported that their account had been blocked for over three months after winning, while losses had not resulted in any account issues. Both the player's and a referred friend's accounts were blocked, and communication with the casino team had been unhelpful. The Complaints Team attempted to gather further information from the player but was unable to proceed as the player did not respond to inquiries. As a result, the complaint was rejected due to lack of information.
Betstarexchange Casino - Player’s account has been closed after winnings.
Amount: 40,000 INR
Betstarexchange Casino
Safety Index:Above averageSafety Index
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7.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
This site was blocked my id still past 3months...when i was won amount...daily iam in follow up with this team but no use...when i was lose not blocked when i won blocked my id....cheater fraud kare mere se ....and my friend id also who im refered id also blocked ..there is no proper response and not clearing issue ....they are doing fraud....dont play in this site.....worst site
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2 months ago
Dear Badha689,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before the casino blocked your account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
Answer..
Dragon tiger ,Roulette and cricket...
2.Did you pass the verification before the casino blocked your account?
Answer..No...
3.Did you accumulate your winnings with or without an active bonus?
Yes..sir i was deposited 3 times on that day approx 20000 rupees...after im.lose this funds last deposit was 7000 with that i was withdrawan 3 times 40000 total ...Then they was blocked my account given a whatsapp number they told me to keep in touch with that number for unblocking ...but they couldn't yet today.
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2 months ago
Thank you very much for your reply, Badha689. Do I understand correctly that you didn't receive any explanation from the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
