The player from Greece won 1000 EUR at Betsson and faced multiple failed withdrawal attempts due to alleged bank issues and repeated document requests. Despite full document approval, withdrawal attempts continue to be canceled, leaving the player frustrated and seeking 960 EUR.
Betsson Casino - Player’s withdrawals repeatedly delayed.
Amount: €960
Betsson Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
So i made an account in betsson 30/7 deposit 30 euro and got 30 euro bonus money I played a game got lucky and won 1000 EUR my account was already being approved so I pressed withdrawal. Waited 4 days nothing contact then multiple times then i got a message that they tried to make the transaction but due to my bank got rejected (I don't know if i believe that 100% but ok) then I pressed withdrawal again and they sent me a message asking me for further documents for confirmation i sent those documents and they said my documents were fully approved and accepted. Pressed withdrawal AGAIN . And logged in in my account after some hours my money standing there AGAIN. cancelled withdrawal. So im furious and ask for 960 EUR this time withdrawing... Again got cancelled!! Sick and tired of betsson.
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3 months ago
Hello dimitrakoimtzidou93,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betsson Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you try to use a different withdrawal method? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
Good evening I have made another request I believe that this time the withdrawal will be done I have sent them a message again today the account identification was done on the same day of registration 30/7 but after a failed attempt by them to send the money as they told me that my bank did not accepts my withdrawal again they asked for 4/8 identification documents which I sent and they approved but the withdrawal failed again as many times as I tried. If the problem is solved by tomorrow I will update
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Automatic translation:
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3 months ago
Dear dimitrakoimtzidou93,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
