Betsson Casino - Player's account has been closed.

THEY DO NOT ALLOW ME TO ENTER MY ACCOUNT, THEY TOLD ME THAT I HAVE BLOCKED MY ACCOUNT, I WANT TO UNLOCK IT AND BE ABLE TO PLAY WITH THE BETSSON PROVIDER, BUT THEY DO NOT GIVE ME THE OPTION TO REGISTER AGAIN

Dear Pantera1005,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that 100 S/. (dispute value) is being held in your casino account? Have you accumulated these funds with or without an active bonus?

Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

NO, that is, I don't have a single sun in my account, I created the account once but when I re-entered and I had forgotten my password, for which they blocked me, that's why I want to reset it

Thank you for your reply, Pantera1005. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

If there are no funds being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to close your complaint. Thank you in advance for your reply and understanding.

Dear Pantera1005,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.