BETSSEN Casino - Player’s account has been closed.

My account locked, when I ask about that than told me you have many account , broke our policy,

This site is froud , big froud ,

Save your money ,

Play with other good site and casinos

Dear Praveen0922,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did you create more than one account at this casino?
• Could you please advise if you passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No , I have only one account

I have almost passed kyc very

My winning is without any bonus

Thank you for your reply, Praveen0922. Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Praveen0922,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I play in sports game ,

I have only one account ,

No other account by my household and same IP address

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. We are aware there are many multiple-account strategies used by players who focus on sports betting, and unfortunately, we don't have enough insight into this field of online gambling, so we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.