The player from India reported that their account had been locked due to allegations of having multiple accounts, which the casino stated violated their policies. The player believed the site was a fraud and advised others to avoid it. We reviewed the case but determined that due to the complexities and specific nature of sports betting and potential multiple-account strategies, we were unable to evaluate the casino's investigation results properly. Therefore, the complaint was rejected.
BETSSEN Casino - Player’s account has been closed.
Amount: 5,700 INR
BETSSEN Casino
Safety Index:HighSafety Index
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8.1
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Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
My account locked, when I ask about that than told me you have many account , broke our policy,
This site is froud , big froud ,
Save your money ,
Play with other good site and casinos
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5 months ago
Dear Praveen0922,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you create more than one account at this casino?
- Could you please advise if you passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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5 months ago
No , I have only one account
I have almost passed kyc very
My winning is without any bonus
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5 months ago
Thank you for your reply, Praveen0922. Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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5 months ago
Dear Praveen0922,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
I play in sports game ,
I have only one account ,
No other account by my household and same IP address
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5 months ago
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. We are aware there are many multiple-account strategies used by players who focus on sports betting, and unfortunately, we don't have enough insight into this field of online gambling, so we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
