Betspinz Casino - Player claims that payment has been delayed.

heinrichtessa2

Novice

7 minutes ago

They are false advertising saying in 24 hours you will receive your payout its false it could take a lot longer I am living proof and they are rude using the word crap when speaking to chat operator very unprofessional they seem to not want to give me my winnings after paying all service fees and verification for 20 $ this casino is a joke and I don't recommend anyone to this casino if anyone can help me please let me know I spent my whole ssi check this month now broke and no food or bills paid I'm basically screwed based on their 24-48 hour payout they claim which is false advertisement

Dear heinrichtessa2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

false advertising and very rude for stating the word crap to customer service I have paid and completed all verifications and paid service fees now they are saying it is in review and it could take cennteinal time frame to receive my winnings after I had spent all of my SSI check to get them

so I have completed all processes and paid all fees plus verification fee for 20 and now its saying my withdrawl is in review so however long that takes I was number 8000 but now today its 15000 so what is the timeframe normally on this casino I spent my whole check on trying to get this money and I am screwed

Dear heinrichtessa2,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Still after paying all fees and passing verification still no withdrawl the casino blocks me from time to time asking me to do as they say and upgrade rudely as I already have being im a vip1 and still no payout of 2000 my withdrawl quit records says dialogue for review I asked the chat several times for the meaning n it just gets unanswered besides upgrade levels to get faster payout

I’ve waited the time for withdrawal and paid fees passed verification upgraded vip and still waiting on my 2000 the quit records says dialogue for revision and still no payment has been made to my cash app they block my messages at times and are very rude they may say please be patient but I’m sorry two weeks is plenty of time and I’m broke since I spent every penny of my ssi check to upgrade to make sure I get my withdrawl in a timely fashion as they led me to believe which was a big fat lie and they lie to everyone they false advertise and need to quit scamming people n payout our money we pay so why don’t they have to pay it’s wrong they are rude and liars

Dear heinrichtessa2,

We conducted a thorough review of Betspinz Casino, and in addition to the red flags I mentioned in my response, we discovered several other indicators that suggest this platform is fraudulent.

There are several complaints from players who were requested to deposit money in order to be able to withdraw - but they did not receive their winnings in the end: https://www.trustpilot.com/review/betspinz.com

I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.

Regards,

Nick