Betsomnia Casino - Player's withdrawal is delayed and account is blocked.

Hello. Betsomnia casino delayed my 15k withdrawal which u requested, they asked me for verification documents I send them all documents my account was fully verified I have proof of all documents and chat conversation with live chat support team, they have blocked my account and they are lying about process my withdrawal , they don't respect there ouwn terms and conditions, according the terms and conditions withdrawal should process in 24 hours, I need help about this iss I can send all proof thank you casino guru

Beste regards

Wali19

Dear Wali19, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello. Kristina

I have requested this withdrawal 4 dayes ago , and I have never requested successfully withdrawal its my first time that I request withdrawal, my withdrawal is delaying for no reason they are not processing my withdrawal

Beste regards

Wali19

Thank you for your reply, Wali19. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.