The player from Germany had requested a self-exclusion from Wizebets, Jacktop, and their partnered casinos due to a gambling addiction. However, the player was still able to deposit €170 into Betsomnia. The request for a refund from Betsomnia had gone unanswered. The player had argued that she had requested a self-exclusion from all partnered casinos under the same license, which was ignored. We had explained to the player that unless a self-exclusion request had been made directly to Betsomnia, she wouldn't have been entitled to a refund. Despite her dissatisfaction, we had to close the complaint due to the stated reasons.