The player from France was facing a problem with the casino payment method, 'cash2code', which had disappeared after a 25E deposit. The player was consequently unable to use the purchased code. We had advised her to contact her payment provider for a thorough investigation, and recommended that she refrain from making further deposits until the issue was resolved. However, due to the lack of response from the player to our messages and inquiries, we were unable to proceed with further investigation or provide potential solutions. The complaint was therefore rejected, but the player retained the option to reopen it at any time.
Betsomnia Casino - Player's deposit via 'cash2code' wasn't successful.
Amount: €25
Betsomnia Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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5 months ago
Hello,
I deposit 25E with the payment method cash2code but it didn't work. And at last this payment method disappeared. I bought a code for nothing. Ican't use it
Nonsense!
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5 months ago
Dear celinecel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
Dear celinecel,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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