Betsomnia Casino - Player is being ignored by the casino.

casino is ignoring me.

as soon that my email adres shows up on there screen they do ignore me.

no matter how many times a try.

i did ask for a full refund since there activity is illegal in my territory

Hello Amnesys,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betsomnia Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Why did you register there if the casino is illegal in your country? How much is your current balance on your casino account?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick.

thanks for reaching out.

there is no balance left.

i did not know that it was a illegal casino. I found out afterwards.

last contact was 2 days ago. Although they are ignoring me to dead.

so there is no contact from their side.

i am fully verified.

When I do not know. Since my account is blocked there is no way to see that.

kind regards.

Hello Amnesys,

If you have no longer balance on your account then there is unfortunately nothing to refund.

Unless the casino specifically restricts your country within their terms and conditions, you are allowed to play. If you country has some specific rules for gambling, the player is responsible for knowing them and it is not an excuse finding out that the casino is not legal in your country once you just simply lose your balance. The player must read the terms and conditions before registering and as you did accept them, there is nothing that would entitle you for the refund of your deposits.

Is there anything else we could assist you with?

Hi.

The casino specifically restricts my country within their terms and conditions.

but still they did let me play and Deposit.

ignoring me says enough right ? It’s not a way to handle a serious request

also in my own country only casinos are allowed with a specific license.

ksa.

so they are breaking the law to show and promoted there website in my country.

there where the most websites are blocked. This one even promotes..

Dear Amnesys,

I have reviewed the casino’s terms and conditions, and there is no mention of the Netherlands being a restricted country. You can verify this directly by visiting the terms here: https://betsomnia.com/info_pages/terms_and_conditions.

The full list of restricted countries:

"2.3 Citizens and residents of the following countries (the "Excluded Jurisdictions"): Afghanistan, Belarus, Bulgaria, Cote d'ivoire, Curaçao, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, North Korea, Russia, Spain, Romania, Ukraine (including the territory of Crimea), United Kingdom, United States of America, American Samoa, Barbados, Botswana, Burundi, Cambodia, Central African Republic, Cuba, Democratic Republic of the Congo, Fiji, Guam, Lebanon, Libya, Mali, Myanmar, Nicaragua, Pakistan, Palau, Palestine, Samoa, Somalia, South Sudan, Sudan, Syria, Trinidad and Tobago, Uganda, Venezuela, Yemen, Zimbabwe, The Crimea Region (Ukraine)."

As previously mentioned, it is the player’s responsibility to ensure they are registering from a location where play is permitted. Since the casino does not list your country as restricted, you were allowed to play there.

I'm sorry that we could not further assist you but as you are not entitled for a refund, we can't continue resolving the matter. You can try to reach your local authorities if you further seek for the refund but from our point of view, the casino did everything according to their terms and conditions.

Best regards,

Nick