Betsolino Casino - Player's withdrawal is delayed.

I completed a wager and have requested a withdrawal of £1500 but it's been stuck on pending for 2 weeks. Have sent numerous emails and no one answers.

Dear brighteyes88, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi I completed a wager. I have sent documents but have had no correspondence from the casino at all. I haven't made any withdrawals before this would be my first. When I took the bonus on the email it said no kyc required not sure what that actually means.