The player from Greece is having difficulties withdrawing her winnings due to an incomplete KYC process. We rejected the complaint because the player didn't cooperate with us and didn't respond to our messages and questions.
Betshop Casino - Player’s withdrawal has been delayed.
Amount: €200
Betshop Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I made a withdrawal of 200 euros after identification. All good, but after 3 days, the money back in my account. Supposedly they want identification once by phone. All appropriate not to pay 200 euros. Think about winning 1000. You never get them. Fraudsters, thieves, the worst company in the world.
Automatic translation:
Public
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3 years ago
Dear Eleftheria,
Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please understand that the verification process is a complex one. The casino wants to make sure, that they send the winnings to the rightful owner, and several steps are required to complete this thorough process.
Since you have filed this complaint a week ago, could you please advise if your withdrawal is still pending? Also, did you receive the phone call? I would like to know if your account has finally been verified.
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or alternatively post it here).
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
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3 years ago
Translation
I know that this particular casino was fraudulently sent to me for the verification of my item, they sent me an e-mail telling me that my item has been verified and I can withdraw everything else, it is fake, the company is very simple, they did not deposit my money maybe even if I play I will never suggest a bet score after this treatment
Edited by a Casino Guru admin
Automatic translation:
Public
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3 years ago
Dear Eleftheria,
I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.
Additionally, I would like to ask you to write in greek alphabet, because the translator cannot translate your text and it takes too much time to solve this problem through our external translators. Thank you for understanding.
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3 years ago
Dear Eleftheria,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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