The player from Greece is having difficulties withdrawing her winnings due to an incomplete KYC process. We rejected the complaint because the player didn't cooperate with us and didn't respond to our messages and questions.
The player from Greece is having difficulties withdrawing her winnings due to an incomplete KYC process. We rejected the complaint because the player didn't cooperate with us and didn't respond to our messages and questions.
The player from Greece is having difficulties withdrawing her winnings due to an incomplete KYC process. We rejected the complaint because the player didn't cooperate with us and didn't respond to our messages and questions.
ekava avalipsi 200euro meta apo tautopoisi ola kala alla meta apo 3 meres ta lefta xava ston logariasmo mou dithen theloun tautopoisi mia fora apo tilefono olo skoplmo va min pliposoun 200euro skefteite va kerdisete 1000 den ta pernete pote apateones kleftes i xeipoteri eteria ston kosmo
Dear Eleftheria,
Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please understand that the verification process is a complex one. The casino wants to make sure, that they send the winnings to the rightful owner, and several steps are required to complete this thorough process.
Since you have filed this complaint a week ago, could you please advise if your withdrawal is still pending? Also, did you receive the phone call? I would like to know if your account has finally been verified.
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or alternatively post it here).
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Dear Eleftheria,
Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please understand that the verification process is a complex one. The casino wants to make sure, that they send the winnings to the rightful owner, and several steps are required to complete this thorough process.
Since you have filed this complaint a week ago, could you please advise if your withdrawal is still pending? Also, did you receive the phone call? I would like to know if your account has finally been verified.
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or alternatively post it here).
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
I know that this particular casino was fraudulently sent to me for the verification of my item, they sent me an e-mail telling me that my item has been verified and I can withdraw everything else, it is fake, the company is very simple, they did not deposit my money maybe even if I play I will never suggest a bet score after this treatment
εγώ ξέρω πως μου φέρθηκε με απάτη το συγκεκριμένο κασίνο όσο για την επαλήθευση τον στοιχείον μου μου είχαν αποστείλει e mail λέγοντας μου ότι έχει γίνει επαλήθευση τον στοιχείον μου και μπορώ να κάνω ανάληψη όλα τα αλλα είναι ψευτιές τις εταιρίας πολύ απλό δεν μου καταθέσανε τα χρήματα μήπως και τα παίξω ποτε δεν θα προτείνω bet σκορ μετά από αυτή την μεταχείριση
Dear Eleftheria,
I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.
Additionally, I would like to ask you to write in greek alphabet, because the translator cannot translate your text and it takes too much time to solve this problem through our external translators. Thank you for understanding.
Dear Eleftheria,
I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.
Additionally, I would like to ask you to write in greek alphabet, because the translator cannot translate your text and it takes too much time to solve this problem through our external translators. Thank you for understanding.
Dear Eleftheria,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Dear Eleftheria,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Eleftheria, unfortunately, we’re forced to reject this case because, even after multiple attempts, you haven’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
Eleftheria, unfortunately, we’re forced to reject this case because, even after multiple attempts, you haven’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
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