The player from Greece was affected by the abrupt suspension of Betshop Casino's operations due to a seizure of the casino's bank account by tax authorities. As a result, Greek customers were unable to access their accounts or withdraw their balances. Despite the player's attempts to contact the casino and seek information, no updates or notifications were received. We determined that we could not assist in retrieving the winnings due to the ongoing judicial review and recommended contacting the Hellenic Gaming Commission for further assistance. The complaint was closed due to circumstances beyond our control.
Betshop Casino - Player’s account has been restricted due to an issue between the casino and the tax authorities.
Amount: €300
Betshop Casino
Safety Index:HighSafety Index
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8.3
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Unresolved
Our verdict
Uncertain case, good regulator
UNRESOLVED
Case summary
5 months ago
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5 months ago
Translation
Good evening! Yesterday, betshop casino made an abrupt announcement, which you can also view by following the link betshop.gr. The announcement states: "Our Company is in the unfortunate position to announce that, due to the sudden and abusive seizure of our customer service bank account by the tax authorities, we are forced to suspend our operations until the issue is resolved." As a result, no Greek customer can access their account to log in and withdraw their balance.
Automatic translation:
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5 months ago
Dear polpab,
Thank you very much for submitting your complaint. I'm sorry to hear about this problem.
I have checked several articles regarding the issue with Betshop suspending its operation in Greece due to issues with tax authorities. Allegedly, players should receive an email regarding their accounts and balances in the upcoming days.
Could you please specify if you received any such email from the casino yet?
When was the last time you successfully logged into your Betshop account?
When was the last time you communicated with the casino customer support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
Translation
No, I still haven't received any notification email about withdrawing my balance and yesterday when I couldn't log in I emailed (understanding it was a company issue) asking them what will happen to customer balances but I haven't get no answer
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5 months ago
How long have you played in this casino? Have you made any successful withdrawals before?
What types of games did you play?
Also, if you receive any updates from the casino, please forward them to me. My email address is veronika.l@casino.guru. Thank you.
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5 months ago
Translation
Good morning! I think I have the account for 2-3 months. I had made withdrawals while the casino was operating normally. I was only gambling. Currently no update from betshop.
Automatic translation:
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5 months ago
I'm sorry, but there is nothing we can do to help you retrieve your winnings. The players' accounts have been seized by the tax authorities, and there is a judicial review of the Council of State pending. As a result, the casino has to wait for the court proceedings and is unable to allow you access to your account.
The only thing I can recommend is to contact the Hellenic Gaming Commission.
This complaint will now be closed. Thank you for your understanding, and I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
