The player from Germany is questioning the verification process. The player confirmed his money was paid out.
BetsEdge Casino - Player’s waiting for the account to be verified.
Amount: €300
BetsEdge Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
BetsEdge Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello. I submitted all my data to verify my account for 4 days but nothing happens and my payout is not processed either
Automatic translation:
Public
Public
3 years ago
Dear DeeDragee,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.
If all the data is correct, there should be no reason for the casino to delay your withdrawal. Since it may take some time to fully review all documents, I would recommend you waiting for a little bit more.
I will set the timer for additional 7 days, and if there is no development, let us know and we will try to help you.
Please keep us updated and let us know if there is anything new.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello .. know 1-3 other casinos from the group, the pages are also structured identically. The verification and payment worked within a few hours! On this page, the terms and conditions also say something from within 24 hours ...
The problem is that you don't get any feedback from the casino on my messages or emails!
Automatic translation:
Public
Public
3 years ago
Translation
I also read in the terms and conditions of which a payout takes a maximum of 24 hours or 60 minutes! The problem is that there is no answer from the support!
Automatic translation:
Public
Public
3 years ago
Translation
Hello .. I got the email from the gambling authority curacao to your colleagues yesterday and wrote to them! And then I wrote directly to the support again that I complained ... and lo and behold, my money has just been paid out!
Automatic translation:
Public
Public
3 years ago
Awesome news, DeeDragee. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
