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Hello. I submitted all my data to verify my account for 4 days but nothing happens and my payout is not processed either

Hallo .Habe alle meine Daten eingereicht um mein Konto zu verifizieren seit 4 Tagen aber es passiert nix und meine Auszahlung wird auch nicht bearbeitet lg

Dear DeeDragee,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

If all the data is correct, there should be no reason for the casino to delay your withdrawal. Since it may take some time to fully review all documents, I would recommend you waiting for a little bit more.

I will set the timer for additional 7 days, and if there is no development, let us know and we will try to help you.

Please keep us updated and let us know if there is anything new.

Best regards,

Kristina

Hello .. know 1-3 other casinos from the group, the pages are also structured identically. The verification and payment worked within a few hours! On this page, the terms and conditions also say something from within 24 hours ...

The problem is that you don't get any feedback from the casino on my messages or emails!

Hallo..kenne 1-3 andere casinos aus der Gruppe,die Seiten sind auch identisch aufgebaut. Da hat die Verifizierung und Auszahlung innerhalb weniger Stunden geklappt! Auf dieser Seite steht auch in den AGB etwas von innerhalb 24std...

Das Problem ist das man überhaupt keine Rückmeldung bekommt vom casino auf meine Mitteilungen oder Email!

I also read in the terms and conditions of which a payout takes a maximum of 24 hours or 60 minutes! The problem is that there is no answer from the support!

Habe auch in den AGB von denen gelesen das eine Auszahlung maximal 24std dauert bwz 60 Minuten! Das Problem ist das keinerlei Antwort vom Support kommt !

Hello .. I got the email from the gambling authority curacao to your colleagues yesterday and wrote to them! And then I wrote directly to the support again that I complained ... and lo and behold, my money has just been paid out!

Hallo ..habe gestern noch ihren Kollegen die Email von glückspielbehörde curacao bekommen und da hin geschrieben ! Und habe dann auch nochmal direkt den Support angeschrieben das ich mich beschwert habe ...und siehe da jetzt gerade wurde mein geld ausgezahlt!!

Awesome news, DeeDragee. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.