The player from the Netherlands had issues with a withdrawal from the casino. The player had complained about delayed withdrawals, vague rules, and a lack of specificity in the casino's communication regarding the supposed violation of the terms by the player. The player insisted that they didn't break any terms. He confirmed that he was KYC verified and his issue was related to sports betting. Despite the player's complaint, we had to inform him that our forum only dealt with complaints regarding online casinos and not sports betting. Therefore, we were compelled to reject his complaint, but we offered to contact the casino on his behalf to gather more information.
Bets Amigo Casino - Player's withdrawal has been denied due to unclear terms.
Amount: €1,349
Bets Amigo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Bets Amigo Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
Hi, I did deposit 100 euro with 100% deposit. All my 10 100 euro bets did win. later I did 2 bets of 200 without bonus( 1 loss). After I try to cash out they send me that withdrawal profit is canceled and dump just all the terms but not specific. I know how to read terms before a play for 7 years but LCS limited bookies advertise in Netherlands without licence for it and take your winnings. They first let you send all kinf of documewnts even after being verified, then they delay withdrawal for 5 days and if you don't blow your winings they call it fraud and send you all the terms without being specific. I knoiw I don't break bonus terms and but they have vague rules you can accuse everyone with. LCS limited bookies are criminal. they have stolenb more from me then all oither bookies in 7 years before. They claim I don't know how to play a bonus ore other bets when I do it for 7 years. I think not saying which term I did break is a strategy. Only Betrnflix told me after I ask a lot and it is false.
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11 months ago
Dear Davido180,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Bets Amigo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Please confirm if your complaint is related to a casino game/slot game or if it is connected to sports betting. Additionally, can you confirm if you have completed the KYC verification process? Finally, kindly provide me with the name or link to the bonus you activated and specify the type of bonus you received.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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11 months ago
I am KYC verified and it was sportbetting with this bonus:https://betsamigo.com/promotions?modal=WyJwcm9tb3Rpb25zIiwiMCJd
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11 months ago
I did place 10 bets of 100 euro with odds minimal 1.5 and bonus was completed. Without the bonus I did place 2 bets of 200 euro and then I did try to withdraw.
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11 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
